Terms and Conditions

MODEX COMM LLC Terms and Conditions

Last updated: February 13, 2025

1. Introduction

These Terms and Conditions (“Terms”) govern your access to and use of the products, services, websites and applications (collectively referred to as the “Services”) provided by MODEX COMM LLC.

Please read these Terms carefully before using any of the Services. By accessing or using any Service, you agree to be bound by these Terms. If you do not agree to all the Terms, then you may not access or use the Services.

Our Products:

2. Eligibility and Acceptance

You must be at least 18 years old to use the Services. By accepting these Terms, you represent and warrant that: (i) you are at least 18 years old; (ii) you have not previously been suspended or removed from the Services; and (iii) your registration and your use of the Services is in compliance with all applicable laws and regulations.

3. Services and MODEX COMM LLC Policies

MODEX COMM LLC may make certain Services available to individuals who register for a MODEX COMM LLC account (“Account”). You must provide accurate and complete information and keep your Account information updated.

MODEX COMM LLC provides its Services in accordance with its policies as published on its website or within the Services. You agree to adhere to all applicable MODEX COMM LLC policies when using the Services. MODEX COMM LLC may revise its policies from time to time by posting updated versions on its website and within the Services.

4. User Content

Some Services may allow you to upload content to your Account including photos, videos, audio files, comments or other materials (“User Content”). You retain ownership of your User Content.

You grant MODEX COMM LLC a worldwide, non-exclusive, royalty-free, sublicensable and transferable license to use, reproduce, distribute, prepare derivative works of, display, and perform your User Content in connection with the Services.

You are solely responsible for your User Content and represent and warrant that you have all rights necessary to grant MODEX COMM LLC the license rights in this section without infringing or violating third party rights. You agree to abide by our Content Policy when using or submitting User Content. MODEX COMM LLC reserves the right to remove User Content from the Services at its discretion.

5. Refund Policy

We accept returns for both opened or unopened product 30 days from receipt of order. To be eligible for a return, please contact us within 30 days from receipt of order. Items must be in their original packaging, and a refund will be issued after we receive and inspect the returned products.

Is an RMA required?

Yes, customers must request a Return Merchandise Authorization (RMA) number before returning any items. This can be obtained by contacting customer support via email at support@getluviera.com or by phone at (585) 552-3692.

Who covers shipping costs?

Customers are responsible for covering return shipping costs.

What items are covered/not covered?

Refunds are available for opened or unopened product 30 days from receipt of order are eligible for a return.

How long will it take for refunds to be processed?

Once the returned item is received and inspected, refunds will be processed within 3-5 business days.

How long should the cardholder expect to see refunds credited to their card once processed?

After processing, cardholders should expect to see the refund credited to their card within 5-10 business days, depending on their bank or card issuer.

6. Fees and Payment

Some Services require payment of fees. You agree to pay all applicable fees based on MODEX COMM LLC’s payment terms. MODEX COMM LLC may change its fees and payment policies for the Services by posting updated terms on its websites or within the applicable Services.

7. Use Restrictions and Termination

You agree not to misuse the Services or assist anyone else in doing so. For example, you will not:

• Copy, modify, host, stream, sublicense, or resell any part of the Services;
• Access or use any Service in violation of applicable laws;
• Upload viruses, spyware or other malicious code;
• Violate the rights of others;
• Send spam or other unsolicited communications;
• Interfere with the proper operation of the Services; or
• Access or use the Services for any illegal or unauthorized purpose.

If MODEX COMM LLC determines, in its sole discretion, that you have violated these Terms then we may temporarily or permanently ban you from the Services without notice. We may also block, restrict, disable, suspend or terminate your access to the Services at any time in our sole discretion.

8. Disclaimers and Limitations of Liability

The Services and all information, products and other content included in or accessible from the Services are provided on an “as is” and “as available” basis.

To the fullest extent permitted under applicable law, MODEX COMM LLC disclaims all representations and warranties of any kind, whether express, implied or statutory, regarding the Services and your use thereof.

MODEX COMM LLC does not warrant that the Services will be uninterrupted, timely, secure, error-free or free from viruses or other harmful components.

MODEX COMM LLC will not be liable for any damages arising out of your use of the Services. This includes direct, indirect, incidental, punitive and consequential damages.

9. Indemnity

You agree to fully indemnify, defend and hold harmless MODEX COMM LLC and its officers, directors, employees and agents, from and against any and all claims, damages, obligations, losses, liabilities, costs and expenses arising from: (a) your access to or use of the Services; (b) your User Content; (c) your violation of these Terms; or (d) your violation of any third party rights.

10. General Provisions

These Terms constitute the entire agreement between you and MODEX COMM LLC relating to their subject matter and supersede any prior version of these Terms.

These Terms do not create any third party beneficiary rights or any agency, partnership or joint venture.

MODEX COMM LLC’s failure to enforce a provision is not a waiver of its right to do so later.

If any provision of these Terms is found unenforceable then that provision will be severed from these Terms. The remaining Terms will remain in full effect.

MODEX COMM LLC may assign any of its rights and obligations under these Terms.

These Terms are governed by the laws of the State of Utah without regard to conflict of law principles. You agree that any dispute arising out of or relating to these Terms or the Services will be subject to the exclusive jurisdiction and venue of the state and federal courts located in Utah.

11. Shipping Policy

We aim to process and ship orders within 1–2 business days (excluding weekends and holidays). You will receive a confirmation email when your order is placed and another once it ships. Standard shipping typically arrives within 3–5 business days, and we do not offer expedited shipping at this time. All shipping and handling are provided free within the U.S. Please double-check your shipping address during checkout, as we are not responsible for orders delivered to incorrect addresses provided by the customer. If your package is marked “delivered” but cannot be located, check with neighbors or building management first. If it remains missing, please reach out to us at: support@getluviera.com or call (585) 552-3692

12. Contact Us

If you have any questions about these Terms or the Services, please contact us at:

• Email: support@getluviera.com
• Phone: (585) 552-3692